In2grate Business Solutions has partnered with ResourceTrack (UK) Limited, a specialist national developer of field force management solutions.
ServiceTrack : Unrivalled field force management
Designed with the flexibility and robustness to meet the most challenging of situations, ServiceTrack is one of the most sophisticated field force management solutions available on the market today.
Providing you with the tools and control required to run a profitable service and maintenance function, ServiceTrack will save you time and money, help achieve 'first time fix' targets and collate and report the necessary KPI information required to meet and exceed customer satisfaction levels.
Advanced, real-time functionality will improve communication and work flow with remote field-based staff, return real-time job data irrespective of job location and enable secure sharing and reporting of information with business partners and customers.
The comprehensive functionality of both ServiceTrack Web and ServiceTrack Mobile ensures that you will have the right tools to meet the requirements of the most demanding service and maintenance situations.
Based around standard, affordable and easy to use technologies the system is quick to deploy, easy to maintain and a vital component in driving the efficiencies necessary for survival in today's competitive service and maintenance market place.
Office staff simply use Internet Explorer to administer the system whilst for operatives there is a range of mobile device options - from standard mobile to smartphone, BlackBerry and digital pen & paper.
Using our solutions customers have achieved measurable business benefits and improvements that make a real financial difference including:
- Job scheduling & work optimisation resulting in a 20% increase in jobs attended.
- Return on Investment of less than 12 months for a nation-wide field force of 50 staff.
- Capability for same day invoicing following job completion - previously 3 weeks.
- Increased operative productivity from an average of 2.7 to 3.7 jobs attended per day, saving the equivalent of 2 operative working says per week for a team of 15 field staff through reduce vehicle administration and paperwork.
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